In the Case of an Emergency,PetPromise offers Peace of Mind...



PetPromise FAQs What is it? PetPromise means 24 x 7 protection for your pets in the event you are in an emergency situation where you have suffered a fatal or near fatal illness or injury. PetPromise identifies you as a pet owner to emergency personnel and is the vital notification link to your pet(s)' appointed guardians.

What would be examples of emergency situations? Death, a life-threatening automobile accident, or a long term stay in the hospital would be examples of situations where initiating the PetPromise program would be appropriate.

How will my pets be cared for and by whom? PetPromise is a vital emergency notification service. Once PetPromise receives a call from emergency personnel they will notify your appointed pet guardian(s). Your guardian will follow the instructions you have given them to care for your pets.

How much does this service cost? The cost of this service is included in the annual Dogtravel Company membership dues.

How long are my pets covered? As long as you are an active Dogtravel Company member your pets are covered under the PetPromise plan!

Can I update or change information? Yes, you will be able to log in to your secure account and make updates or changes to your pet and guardian information any time you wish! This information is secure and used only for the intended emergency purposes.

How PetPromise works
PetPromise is a vital link between emergency rescue personnel and your designated pet guardians. This program goes into effect if you have suffered a sudden serious illness, injury or death. Upon activation of you Dogtravel Company membership, you will be issued a PetPromise card in the mail with your unique ID number on it. This ID number will correspond to your Dogtravel Company personal profile that you create upon joining Dogtravel Company. Your profile contains information about your pets, as well as the names and phone numbers of the guardian you have appointed to care for your pets in the case of a sudden serious illness or injury, or in the case of your death. Your profile should also include your veterinarian's name and phone number. This information is housed on a secure and confidential database.

Your PetPromise card should always be carried next to your drivers license or ID and will identify you as a pet owner to emergency personnel in the case of a sudden serious illness or injury, or in the case of your death. The PetPromise card instructs emergency responders to call a special toll free number and provide the operator with your personal ID number. The PetPromise operator will then begin contacting your designated guardians to inform them that an emergency has occurred and ask you to initiate the care and plan that you, the pet owner, have provided. The phone number on the PetPromise card is manned by a call center 24 hours a day, 7 days a week and works anywhere in the world.

In order for this program to be effective please make sure you have logged in to your Dogtravel Company profile and included the names and numbers for your appointed guardians and veterinarian. Make sure to sit down with your guardians and veterinarian and discuss what it means to be an appointed pet guardian.


How guardians are contacted

1. We will immediately call the 1st designated guardian. If unable to reach immediately, a message will be left and we will continue to call every hour for 2 hours.

2. If unable to reach the 1st guardian within 2 hours we will call the 2nd designated guardian and continue to call both on the hour until one is reached.

3. If unable to speak to either guardian within 6 hours then a call is placed to your veterinarian's office.

4. We will place a follow up phone call to the responsive guardian within 24 hours to ensure all pets are accounted for.

Getting started
Once you are a Dogtravel Company member you are automatically enrolled in the PetPromise program.Designate two people in your life as guardians to your pets. This could be family, friend, whoever you and your animals trust and feel comfortable with. You will need to log in and enter their contact information in your profile. Make sure to clearly explain the PetPromise program and what it means to be a designated guardian for your pet(s).


Need to know
Dogtravel Company nor the PetPromise program provides for insurance, funds or services to care for your pet(s) in the event you suffer sudden serious illness, injury or death. Feeding, watering and care are the responsibility of the guardian you appoint to care for your animals in case you are unable to. PetPromise is a vital emergency notification program that connects emergency personnel with your appointed pet guardians in case you are found seriously ill, injured or deceased. Your appointed guardians will see to the care and needs of your animals.

Prepare for the future
Having pets means making a promise to keep them safe and happy. You know your pet(s) very well. Ensure that anyone caring for your animals knows them well also. You can make this easier by creating care instructions for each pet in your home. Make sure to include:

• Feeding and snack schedule
• Exercise and relief routines
• Veterinarian contact information
• Any medications needed
• Any allergies or conditions
• Tag, tattoo and/or microchip ID numbers
• Keys to your house
• Bio with photo for each of your pets

You should also create a bio for each pet, including pet's photograph. The bio should describe their personality, likes and dislikes, favorite foods, snacks, toys and activities as well as anything your pet may be fearful of. Don't forget to include any medications and the dosage, injuries they may have suffered or sensitivities.

Keep identification tags, veterinary records and licensing up to date and make sure to keep those ID numbers written down.

Become a Dogtravel Member to Enroll in PetPromise